Refund Policy

In short

If a supported game does not work on your Mac, we refund your payment. You have 14 days from each charge to ask for it.

Who refunds you

The decision to refund under our 14-day guarantee is ours, and we issue it from the Paddle dashboard. You do not need to wait for Paddle to approve it. The refund goes back to the payment method you used and can take up to 14 days to show up, depending on your bank or PayPal.

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle may also handle returns under its own buyer policy (paddle.com/legal/refund-policy).

When you can ask for a refund

• You bought the annual or monthly plan and a supported game (today, Age of Empires IV or PEAK) does not work on your Mac with PlayPort.
• You ask within 14 days after the charge. On the monthly plan, the period runs from each charge, including the first one.
• On the monthly plan, the free month is your trial period. If you cancel before it ends, you are not charged.

When it does not apply

• The game you want to use is not on the supported games list.
• Your Mac does not meet the published requirements (Apple Silicon and macOS [VERSION_MACOS_MIN]). Exception: if you bought to play Age of Empires IV and your Mac has less than 16 GB of memory, we still refund you within 14 days.
• More than 14 days have passed since the charge. [LEGAL: confirm this rule is valid against consumer rights in Mexico and Colombia.]
• We do not cover Steam games: they are bought and refunded through Steam, under its rules.

How to ask

1. Write to us at soporte@playport.lat from the email you used to buy, or use the "Get help with your order" link in Paddle's email (paddle.net).
2. Tell us which game you tried and what happened. We may ask for details about your Mac (model and macOS version) to understand the problem. This does not affect your refund.
3. When we issue the refund, Paddle will send you a confirmation email.

Cancelling is not the same as asking for a refund

• Cancelling applies to the monthly plan: it stops future charges and takes effect at the end of the period you already paid.
• Refunding returns a charge that was already made, if you meet the conditions above.
• The annual plan has nothing to cancel: it is a one-time payment for 12 months and there are no future charges to stop. If you want that payment back, the 14-day refund applies.

On the monthly plan you can do both.

Before opening a dispute with your bank

Write to us first. It is almost always faster than a dispute. [CONFIRM with Finance before publishing: sentence about access suspension on chargeback, no verified source; delete if not confirmed. Synced with the ES file.]

Your legal rights

This policy does not limit the rights you have as a consumer under the mandatory laws of your country. For example, if you buy from Brazil, the law gives you 7 days to withdraw from a distance purchase; if you buy from the European Union or the United Kingdom, 14 days. Those rights are respected in addition to our guarantee. [LEGAL: confirm periods and wording per country; Finance source: Paddle refund policy, 2026-03-31.]

Contact: soporte@playport.lat · [TELEFONO_SOPORTE]