Privacy Policy
Last updated: [FECHA]
1. Who uses your data
[NOMBRE LEGAL], as an individual resident in Argentina, under the brand PlayPort. Privacy contact: soporte@playport.lat. PlayPort is not yet a company. If that changes, we will update this policy with its date.
2. What data we handle and who handles it
| Situation | Data | Who handles it |
|---|---|---|
| Interest form (Phase 1) | Email, country, answers about price, Mac and games, the optional items you choose to give (Discord, reason for doubt, how you found us), and your confirmation of age | Us, in a Cloudflare database |
| Purchase or free trial | Payment method, billing details, country, email, taxes, order history | Paddle, the official seller (Merchant of Record), which handles this data as a controller under its privacy notice. We do not see or store your card details |
| What Paddle shares with us | The plan, subscription status (active, trial, cancelled) and the status of payments and refunds, together with the Paddle identifiers of your purchase. Paddle holds your email: we do not store it and we do not send you notices by email. [CONFIRMAR with Finance exactly which fields Paddle returns] | Us, to give you access and provide support |
| Support | The emails or messages you send us by email or Discord, and what you tell us about your Mac and the game. If you lose your key, we recover it by hand using the Paddle purchase id shown on your Paddle receipt | Us; on Discord, also Discord under its own rules |
| The app on your Mac | The app, Steam and your games are stored on your computer (~/Library/Application Support/PlayPort/). The app sends no telemetry or usage data. The only thing it sends is the check of your license (next row). [CONFIRMAR with Product when the sales build is final: that it matches what the app really sends; the internal path may change with the name.] |
You, on your computer |
| License (when you activate and renew it) | The app sends our license server your purchase key, an identifier of your Mac (an irreversible hash with no personal data) and the app version. The server stores the key, plan, Paddle identifiers (customer, transaction and subscription), dates, the hash of your Mac and the subscription management links that Paddle provides. It does not store your email, name or card, and it does no analytics. Cloudflare, the server provider, may log your IP address when it receives the license check. [CONFIRMAR with Product: that Cloudflare logs the IP and under what configuration] | Us, on our license server (Cloudflare). [CONFIRMAR with Product: where it is hosted.] |
Data from the interest form ("Notify me when purchase opens") is governed by the privacy policy of that form, the one shown when you fill it in. This policy covers the other situations in the table. [The linked policy is in Spanish only; decide whether to add an English version.]
We do not ask for Steam passwords. You sign in to Steam directly inside the PlayPort environment.
3. What we use it for
- Giving you access to PlayPort according to your subscription and answering your questions.
- Warning you inside the app when your annual plan is about to expire (30 and 7 days before) and answering your questions about the subscription. Charge, receipt and cancellation emails are sent by Paddle.
- Activating and renewing your license and checking that it is still valid.
- Handling refunds and disputes.
- Measuring how many people are interested and in which countries, using reports that do not include your email.
- Improving compatibility with games (based on what you tell us in support).
We do not sell your data or share it for advertising. We write to you about game news only if you asked us to. [LEGAL: confirm the legal basis for product emails and what consent is required.]
4. Who we share it with
- Paddle, to process the payment and taxes.
- Cloudflare, which stores the answers to the interest form and forwards the contact email (Email Routing).
- The provider that hosts our license server (Cloudflare), which stores that data on our behalf and may log your IP. [CONFIRMAR with Product: provider and IP logging; the design proposes Cloudflare and is not yet approved.]
- Discord, only if you use the support server.
- Authorities, if the law requires it.
These services may store data outside your country, including the United States and the United Kingdom. [LEGAL: confirm the text on international transfers for Mexico and Colombia.]
5. How long we keep it
- Interest form: until 8 August 2027, or until you ask us to delete it.
- Purchase and billing data: for as long as the tax and accounting laws that apply to Paddle and to us require. [LEGAL: define period.]
- License data: while your license is valid and for as long as needed for support and refunds. [LEGAL: define period.]
- Support: [LEGAL: define period; proposal: 12 months from the last communication].
6. Your rights
You can ask to see, correct or delete your data, or withdraw your consent, by writing to soporte@playport.lat from the email you used. We reply within 15 business days at most. For payment and billing data held by Paddle, you can also write to Paddle (paddle.net). [LEGAL: confirm the deadline and rights under the data protection laws of Mexico and Colombia.]
7. Minors
PlayPort is for people aged 18 or over.
8. Changes
If we change this policy, we will post the new version here, with its date. If the change is important, we will announce it on the website.
Contact: soporte@playport.lat · [TELEFONO_SOPORTE]